GE ice maker not working? Here’s what to do in 10 steps

Written by Adam Morris
6 Min read

Problems with your GE ice maker?

If your GE Ice Maker doesn’t seem to be producing much ice, there could be a few simple solutions to the problem. Depending on the specifics of your refrigerator model, there are several steps you can take to troubleshoot and fix the issue. In this article, we’ll cover potential causes and solutions for GE ice maker problems across a range of models.

Checking if the ice maker is on

The first thing you should do when troubleshooting your GE ice maker is to check if it is actually turned on. Even if it appears that the ice maker should be running, it is possible that it has been accidentally switched off. There will typically be a switch on the actual maker itself or a button on your refrigerator control panel, depending on the model.

image of a Man with an ice maker

Using diagnostic functions

Some GE refrigerator models have a built-in diagnostic function. This can be accessed by pressing and holding the ‘on’ button for 15 seconds or by pressing the ‘test’ button for 10 seconds twice. Depending on the model, the refrigerator may then display a code. This can be used to help identify the specific cause of the GE ice maker not working.

Troubleshooting and resetting the ice maker

If the above solutions don’t work, there are several more steps you can take. Firstly, resetting the GE ice maker may help. To do this, unplug your refrigerator for around three minutes and then plug it back in. You should then be able to turn the ice maker on via the switch or control panel.

Checking the mechanical arm

If the mechanical arm that pushes down new ice cubes is broken or not able to move freely, your GE ice maker won’t work as it should. To check this, gently hold the arm while you pour a small amount of water into the ice tray. The arm should move downwards by itself to push the new ice out of the tray. If not, the arm will need to be replaced.

Replacing the water filter

One of the most common causes of your GE ice maker not working is a clogged water filter. It’s recommended that you replace your water filter every 6 months. Find the filter access door on the side of your fridge and follow the instructions from the manufacturer to change the filter.

Checking the water supply line

If the water filter is not the issue, you should check if the water supply line is connected correctly. Make sure that the water flow isn’t restricted by any kinks in the line and that the valve is open all the way.

Inspecting the ice tray

You should also check the ice tray for any signs of cracking or damage. Even small amounts of cracking along the edges can prevent the GE ice maker from running properly.

Temperature settings

Ensure that the temperature settings on your refrigerator are correct. Check the freezer temperature setting and make sure it is at least 0°F(-17.7°C). Anything lower could prevent the GE ice maker from working.

Ice blockage or freezing issue

If your ice maker is making ice but they aren’t being released from the tray, there may be a blockage or freezing issue. This can usually be solved by flipping the switch to turn the GE ice maker off for 20 minutes and then back on. This will allow the ice to thaw out and be released from the tray.

Blockage or lack of water pressure

If the problem persists, it’s possible you have a blocked water inlet valve or a lack of water pressure. To identify this, you should unplug the refrigerator and then detach the water supply line valve. Turn on the water and check if the water is coming out at the correct pressure. If there is a blockage, you may need to use a special cleaner to fix the issue.

Other parts to check

Beyond these solutions, there are some additional parts to check if your GE ice maker is still not working. This includes the ice tray thermostat, ice level control board and ice maker switch. If all of these seem to be working as they should, then you may need to call a professional repair service.

Expert tip:

Before you start troubleshooting your GE ice maker, it is a good idea to read the owner’s manual of your refrigerator model. This will provide you with detailed instructions on how to use the specific features of your ice maker and may help you quickly identify the cause of the problem.

Checking the water supply line connections

If you’ve checked all of the components mentioned above and your GE ice maker is still not working, you should check the water supply line connections. Ensure that the line isn’t kinked or twisted and that the connection is secure and tight.

Inspecting the thermostat

To check if the thermostat is working correctly, remove the ice tray from the refrigerator and locate the thermostat. Unplug the unit from the wall so that the thermostat won’t be energized. Once it is unplugged, touch the two terminals together and listen for a click. If you don’t hear a click then the thermostat is likely faulty and will need to be replaced.

Cleaning the ice tray

If there is a buildup of ice in the tray, the ice maker may not be able to function properly. To avoid this, ensure that the ice tray is regularly cleaned. Remove the ice tray, pour out any excess water and use a soft brush to remove any rogue chunks of ice.

Checking the water inlet valve

The water inlet valve on your GE refrigerator can sometimes cause issues with the ice maker. If the valve is faulty, it won’t let enough water through to make new cubes. To check, locate the valve at the back of the refrigerator near the water supply line and inspect its wiring. If it appears to be damaged or loose, you will need to replace it.

Replacing the dump valve

The dump valve is located at the bottom of the ice maker and helps push the newly created cubes out of the tray. If it isn’t functioning correctly, then the cubes won’t be released and your ice maker won’t work. To replace the dump valve, follow the instructions from the manufacturer.

Inspecting the solenoid assembly

The solenoid assembly helps control the flow of water into the ice tray. It’s possible that the solenoid could be blocked or clogged, preventing water from entering the tray. To fix this, remove the assembly by unscrewing the screws and then clean it thoroughly. Inspect the parts for any signs of damage and repair or replace if necessary.

Checking the ice maker motor

For the ice maker to function correctly, the motor needs to be working. To check this, you should remove the motor from the appliance and inspect it for any obvious signs of damage. If it does appear damaged, you may need to replace the motor.

Repairing the control board

If the control board is faulty, the whole system will malfunction. When the control board is functioning correctly, the light should turn on when the ice maker is switched on. To repair the board, follow the manufacturer’s instructions on how to reset the control panel.

Testing the ice level control board

The ice level control board sends signals to the ice maker when more ice needs to be produced. To test the board, unplug the refrigerator and remove the board. Use a multimeter to test its functioning and replace the board if needed.

Testing the wiring harness

The final step is to check the wiring harness for any signs of damage. If it appears to be broken or frayed, it is best to replace the entire harness. To do so, follow the instructions from the manufacturer on how to uninstall the old harness and replace it with a new one. If you are having problems with your GE ice maker, it could be due to a number of issues.

These can range from the temperature settings to the mechanical arm, water filter or wiring harness. To troubleshoot the issue, you should first check if the ice maker switch is on, use the diagnostic functions, reset the ice maker, inspect the thermostat and replace any faulty components. By following these steps, you should be able to fix the issue and get your ice maker working again.

Appliances made simple. 

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